RACQ People’s Choice Awards

RACQ People's Choice Awards LogoThis year we are entering the Queensland Tourism Industry Council tourism awards. We think that the Savannahlander and the people in the region who contribute to this amazing experience deserve a little recognition especially after all that has happened to the industry over the last year or so.

As part of this, we are also entered into the “People’s Choice” awards which are judged by you – our fans and customers!

We need your help to win this prestigious award – just head over to the RACQ People’s Choice awards to vote. Just go to: https://www.racq.com.au/peopleschoice

Simply click on “Experience or Service” then you can vote or look us up (under ‘S’).

Thanks for voting – now for some fun!

Ok – now for a bit of fun. Check out our video on Facebook called “Man versus Train”. You can find it by clicking on the link:

https://www.facebook.com/watch/?v=1002876860500932

Feel free to comment or share the video… we will be bringing you more as the voting progresses!

If Facebook is not your thing, we also have a video on Youtube at:

Thanks again for being a part of the Savannahlander – we hope to share with you the ongoing story of Wil and Hamish AND also our placement in the People’s Choice Awards 2021.

Get set for 2022!

We are not taking bookings for 2022 just yet – but when we do you can be among the first to know! Use this handy little form to sign up to our email list. We will broadcast to this list when bookings open so that you can be among the first to sign up for an unforgettable outback railway experience!









Covid Cancellations available for others

We have been inundated by calls to our office by our wonderful fans hoping to travel in the place of those who may have had to cancel due to border closures and other covid related cancellations.

Thank you for your ongoing support – we love showing our region to those near and far. With the uncertain nature of travel this year we are putting in new systems to meet the challenge of travel in these times.

With most of our tours sold out until November, we have received many calls from those who would like to take the place of anyone who may have had to cancel due to Covid. In this case, we ask if you can please do the following:

  1. 1) Please do not telephone our offices – we appreciate your wanting to travel and thank you for your support, but our staff simply cannot take all the calls (and messages) we have been receiving.
  2. 2) Please complete the form below.
  3. 3) Please check your email (and junk mail) for the automated reply. It should come from “bookings@savannahlander.com.au” and you are welcome to add this to your spam whitelist.
  4. 4) We will simply telephone you directly if a tour package becomes available that meets your needs
  5. 5) If you would like to withdraw your request or change any details – please EMAIL us only at “bookings@savannahlander.com.au” to make this change.

We will telephone those that have a request in the order that they are received to us. Due to the short lead time for many bookings we are unable to leave messages and the first person to answer their phone and accept the offer will be given the booking. Please submit this form with your best contact details.

Thank you again for your support! Lastly – we will also keep your details on file and let you know when the bookings for 2022 are open so that if you cannot join us this year that you will have the first chance to join us in 2022.

    Name (required):

    Email (required):

    Phone (required):

    Number of people travelling (required):

    Which Tour(s) are you interested in :

    Dates or date ranges when you would be interested in travelling:

    Any other notes or details that you would like to give us:

    Office closures

    Our offices will be closed from 1pm on Friday the 18th December and we will return at 9am on January the 4th 2021.

    We hope that you can enjoy a break as well! While we appreciate your interest in the Savannahlander we would prefer it if you can hold your query until we return.

    You are welcome to leave an email enquiry or phone message but please be aware that they will be checked later in the first week of January as we will prioritise bookings that have been received during the holiday closure.

    Please note that while our office is close we will not be processing bookings but will process them in the order that they are received when we return in January 2021. At that stage you may appreciate that both us and our suppliers will be inundated so your patience is appreciated. We would not expect to be able to start confirming tours until the second week in January at the earliest.

    The year that was…

    As 2020 draws to a close it is time for us to take a break and perhaps have a look back on the year that was. For many 2020 will be a time that is etched in their memory for years to come.

    Thank you to all those who have supported us, travelled with us and been patient with us during what has been a tumultuous year. To those who have lost loved ones through this pandemic, our thoughts go out to you understanding that for some, this holiday season will be tempered with sadness.

    While we will be back in the office in January- the Savannahlander itself will start it’s weekly service from Cairns to Forsayth commencing March 3rd in 2021. We look forward to heading out again and hope that you may join us sometime through the year.

    2021 Bookings now open

    After a tumultuous 2020 season, the Savannahlander has returned from it’s last trip of the year. Whilst our drivers will have a well earned break – we are busy in the office organising your trip in 2021.

    It’s easy to book and we have made notes on the various pages as you go. A good place to start is our Departure Dates and Tour Availability page.

    We understand that the world has changed and that everyone is a little uncertain about plans for the future relating to the coronavirus. To allow you to book with confidence we would like to extend our “Covid Cancellation Money Back Guarantee”

    Book with confidence – if you are unable to travel due to covid related reasons (border closures, local quarantine etc) we will refund your money back in full including your deposit.

    Please view our booking terms and conditions for full details.

    2020 Covid Cancellation Policy

    At the Savannahlander we understand that travel in these times has proven to be far less certain than in the past and that unexpected change is the new way of life.

    Travel in these times is a privilege and we would like to encourage and support those who wish to enjoy our wonderful region and support the many families and businesses who work to make this one of Australia’s most unique outback rail experiences.

    We have developed a “covid cancellation policy” with the aim to achieve the following:

    • encourage travel on the Savannahlander by reducing financial risk for the passengers due to changing travel conditions;
    • maintain availability of the product for those who can still travel;
    • increase safety for our staff and passengers by not penalising those who need to cancel travel due to coronavirus related illness, thus encouraging them to stay home.

    Whilst we have an open and compassionate policy, we also have been inundated with requests to “speculatively” book by people who cannot travel at the moment but hope to do so if travel restrictions ease.

    Out standard cancellation policy still applies as noted in our booking terms and conditions. In addition to this we have the following policy in place relating to coronavirus and cancellation due to related illness and/or related travel restrictions.

    1. If you are unable to travel due to coronavirus related travel restrictions (ie. border closures) that have come into effect after you made your booking, we will offer you a full refund of your deposit or we can hold your deposit for priority booking for a tour package in 2021. (priority booking explained below)
    2. If you have made a booking while you are unable to travel (ie. in the hope that restrictions ease) and are unable to travel – your deposit is forfeit.
    3. Full payment for your tour is due 30 days prior to departure unless you have made alternative arrangements with our office.
    4. There are no refund for cancellations under any circumstance (covid or non-covid related) for cancellations made 14 days or less from departure.
    5. If you have a covid related reason that you cannot travel with 14 days or less notice from departure – we will approach our suppliers on your behalf with the circumstances of your cancellation and pass on any refund that that give us in full to you. You may be asked to provide some documentation to support your claim in this case.

    Priority booking for the 2021 season will be managed by opening the bookings process for 2021 only to those people for whom we are holding a deposit. We will keep this open for 2 weeks before opening bookings to those registered on our advance booking list for another 2 weeks. After this bookings will be open to tour agents and the general public.

    Services to Restart

    With the recent announcement by the QLD premier that travel restrictions being eased we have been a part of a larger community of tour and transport operators who have been working to interpret the new guidelines to ensure the safety of our staff and passengers.

    While the accelerated easing of restrictions has been welcomed, the planning required to start booking passengers on all of our tour packages takes a little more time.

    We will be resuming weekly services on the Savannahlander on the 10th June, however this will be for staff training purposes so that we can test our new Covid operating procedures. Passenger services are scheduled to resume as of the 17th June and will continue weekly until the last service departing Cairns on the 25th November.

    Bookings will be opened on June 10th for all tours that are available under the new Covid-Safe operating plans.

    As part of our services resuming there are a few important changes for all passengers, regardless of when they have booked with us:

    1. Not all tour packages are available for booking at this time – please refer to the website for available packages which will be updated as options become available
    2. We will happily make changes to your booking if new options become available with no administrative cost – you will be invoiced just the difference in cost of the tour packages (ie. you may add a tour when/if it becomes available and just pay the difference)
    3. For those with current bookings your tour will proceed as originally booked, unless you hear from us specifically about any changes.
    4. We will start to take bookings via our website on the 10th June for a selection of tours.

    As with so many businesses throughout Queensland, we are responding to a rapidly changing environment and we hope that you understand that some details may change. Please check our website for the latest information.

    Our website will have the relevant booking forms for the tours that are available and we will process completed bookings as they are received. Please note that any bookings made via telephone will be processed in the same order as those received online.

    2020 Standby / Updates List

    If your preferred date or tour is not available, why not join our 2020 Stand By list? It’s FREE and all you need to give us is your name and email address.

    If you are unsure about the situation regarding the Coronavirus (COVID-19) pandemic and how that affects your travel plans – this is the perfect list to sign up to as we will broadcast to this list with information regarding schedules and availability.

    Use the form below to sign up for our 2020 standby list. You will be sent an email to confirm your subscription. As soon as we have some new availabilities due to cancellations or releases from our suppliers – we will let this email list know FIRST.

    Please note that we simply broadcast out to the group and the first to reply will be offered the places, we do not manage a “queue” or numbered waiting list.

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    Christmas Office Hours

    With 2019 drawing to a close, the team at the Savannahlander would like to wish you all the best for a safe and happy Christmas.

    Our super drivers Leigh, Wil and Anthony will all be having a well-earned break over the shut-down period and will return to their roles driving and guiding the Savannahlander in 2020.

    Our first trip for 2020 is scheduled for the 4th March and we will continue our established weekly schedule until the last trip on the 25th November 2020.

    Our offices will be closed from the 20th December and re-open on the 6th January but you can still book online at https://savannahlander.com.au/departure-dates/ . Bookings will be processed in the order that they are received – so with dates starting to fill already it will pay to get in early!

    Once again – best wishes for the holidays and we will see you in the new year.