FREQUENTLY ASKED QUESTIONS
BOOKINGS
Here is an explanation of all the fare classes. There is no segregation outside of the classes listed below (ie. there is no first or second class fares).
Adult
This is the standard full adult fare.
Concession
The Savannahlander values the senior citizens of our community and would like to extend a discount fare to those travelling with us holding a valid Senior’s card. Please note that we are a private operation and that as such are not obliged to extend a discount fare but do so as our way of giving something back to our community.
We must have your concession card numbers at the time of booking. Failure to provide these details will mean that you will be invoiced a full adult fare. The concession discount cannot be applied retrospectively.
As we invoice and require full payment prior to departure, we request that our passengers only quote the details on the following card types. Please note your concession card type and number when making your booking for each passenger as appropriate. As such, passengers must hold a valid concession card at the date of booking not just at the date of travel.
Passengers should have their card available to be sighted by our drivers in case it is requested as they board. The original card must be presented – photocopies will not be accepted. Failure to present a valid card may incur an additional invoice to return their fare to the full adult rate.
All concessions are valid for one person per card. When more than one name is on the concession card, the primary card holder (the first name) only is entitled to the concession rate.
Valid concession card types (Please Note: these are the ONLY concession cards we are able to accept)
- Australian Pensioners Concession Card
Those holding a valid Australian Pensioners Concession Card issued by the federal government.
- State Issued Seniors Card
A Seniors Card is available to Australians aged 65 years and over. We accept seniors cards issued by every state and territory in Australia. Each card is issued by the states separately, please click on the appropriate image to visit your state authority.
Business Senior Card holders are not eligible for a concession fare.
Child
The Savannahlander is a family friendly tour and we welcome children to travel with their appropriate parent or guardian. We offer two main child rates being:
1) Children under 4 years old are free
2) Children between 4 years and 14 years are charged at the reduced rate listed on our tour/pricing pages
Children over 14 years must travel on a full adult fare.
Single Supplement
This is the additional cost per person for the tour package with sole occupancy of their room.
As with a lot of rail travel, you may be driving to your chosen departure point for your journey with us on the Savannahlander.
The good news is that all of the stations along the route have space available for you to park a car.
You should note however, that whilst all care is taken and incidents are very rare, your vehicle is parked at your own risk.
The Cairns central railway station has the provision for FREE parking for travellers on the Savannahlander. It should be noted that Cairns Central has recently moved to “ticket-less parking” which uses cameras to read your vehicle number plates. To access this service you should do the following:
- Please note your vehicle registration number on your booking form. If you change vehicles between the time of booking and the time of travel you will need to contact our office to update the registration details.
- On the day please park your car as normal.
- When you exit the parking facility simply proceed to the exit and the gate will open for you.
Please note- if you do not provide registration details you will need to pay at the pay-station prior to leaving the carpark.
Please note that if you have a large vehicle, motor-home or RV that you may need to make alternate arrangements as not all parking facilities can accommodate larger vehicles. We would advise that you visit the station prior to departure to check or make alternative arrangements.
When travelling on the Savannahlander there are many options for you to stay in Cairns before and after your journey with us. While you can search and book any form of accommodation, we have a short list here of hotels that you may like to consider. This list is based solely on the distance from the Cairns Central railway station and customer feedback.
Cairns Central Plaza
The closest venue to your departure and return station, this hotel has consistently received good reviews from our guests. It is a 4.5 star hotel immediately opposite the Cairns Central shopping centre
Check them out at http://www.cairnscentralplaza.com.au/
Southern Cross Apartments
Another venue that is very close, the Southern Cross apartments have studio and 1 and 2 bedroom apartments all a short walk from the Cairns Central train station.
Visit their website at http://www.southerncrossapartments.com/
Please Note: We do not have any affiliation or receive any financial reward from these hotels and we do not make any representation about the accuracy or information on the website above. We encourage our guests to contact the venues and make their own judgements on the accommodation available and book accordingly.
We understand that sometimes things get in the way and we are happy to help where possible when things don’t work out for you.
In the event of a client cancellations, a full or partial refund will be made depending on the length of time provided by the notification. Cancellations inside 14 days, and tour deposits are non refundable.
Please refer to our Booking Conditions for the full policy.
In the event that we cannot supply your tour (eg. is there is a Cyclone or line-closure) then we will offer to book you on another date if available or offer you a full refund including your deposit.
Please note: The Savannahlander operates in an outback area that is subject occasionally to natural events such as cyclones and flooding. Our operational policies have passenger safety as the highest priority and when such events occur the service may be cancelled. We encourage all passengers to arrange their own travel insurance as we can refund your tour fares but are unable to refund your other costs such as flights, transfers and accommodation.
The Savannahlander is great all year round.
The coolest, but busiest, time of the year is May to September. This is also our dry season. If you wish to travel in this period it’s best to book well in advance.
Towards the beginning of the Savannahlander season is a little warm but very, very green. All the rivers are running and the country looks great.
Towards the end of the year can be hot but it’s the storm season in the gulf and the electrical shows are spectacular
Availability
Please use our availability calendar.
Please note: that availability changes daily and even if a date is showing as available on our website it is not guaranteed until you get a confirmation from us. Please make your booking for your preferred date.
We are unable to guarantee a booking until we have a valid booking request submitted.
Schedule
The train itself (The Savannahlander) departs Cairns every Wednesday morning at 6:30 am and returns to Cairns on Saturday at approximately 6:30pm.
This means that all our tours have a fixed schedule departing as follows. Please click on the tour name for more information and to make your booking request.
Mondays:
Gulflander & Savannahlander via Forsayth ex-Cairns
Tuesdays:
Wednesdays:
Savannah Explorer with Chillagoe Cabins
Savannah Explorer with Chillagoe Ecolodge
Savannah Explorer with Chillagoe Motel
Rail Runner
Surprise Getaway – Wednesday departure
Thursdays:
Etheridge Rambler
Einasleigh Half-day tour (departing Mt Surprise)
Einasleigh Half-day tour (departing Forsayth)
GENERAL LOGISTICS ON BOARD
For the safety and comfort of all customers, animals are not permitted on any Savannahlander service with the exception of guide, hearing or assistance animals.
Customers who are unable to produce sufficient evidence of their need for an assistance animal as well as evidence that the animal has been trained appropriately may be refused travel with their assistance animal. Evidence should be presented to the driver upon arrival and your boarding will be at the discretion of the driver.
All approved guide, hearing and assistance animals will be carried free of charge on Savannahlander services.
Guide, hearing and assistance animals must be suitably trained to assist a person with a disability to alleviate the effect of their disability and to meet standards of hygiene and behaviour that are appropriate for an animal in a public place. Evidence documentation must be provided to confirm the animal has been suitably trained.
An assistance animal is not a pet or an animal trained to assist people who do not have a disability (e.g. guard dog or mustering dog).
Please note that this policy is directed at Savannahlander services only and may not include other operators (bus, other trains, aircraft etc).
Just in case you are in a hurry – the short answer is yes!
Each of our railmotor units has it’s own toilet which includes a mirror and hand basin in case you would like to “freshen up” along the way. We have upgraded the original “long drop” units and now the toilet systems are similar to those found in aeroplanes.
For those wanting details – the toilets are a vacuum unit with a retention tank which is much better for the environment that we are passing through. Being that they are an active system, the main point to note is that if the motor is running in the unit, you can use the toilet. If you hear silence – you had better get in touch with one of the drivers before using the toilet as they will not work without power!’
While the train has no practical weight limit for your luggage – you must be able to lift and carry your own luggage. This includes carrying up a flight of stairs and carrying over open ground. Please note that this is an outback tour and that paved areas are the exception rather than the rule (ie. wheeled bags are not an acceptable alternative to carrying your luggage).
Generally we ask our passengers to limit their luggage to one piece (approx 10Kg) plus a smaller carry-on bag (ie. handbag).
Leaving luggage: If you are making the Savannahlander part of a larger trip, you are welcome to leave some bags locked on the train each night. You may want to take a smaller overnight bag for each nightly stop. and your bags are accessible throughout the journey.
Please note that while all care will be taken, we cannot accept responsibly for any items left in the railmotors.
The Savannahlander is strictly a non-smoking service for all types of cigarettes, cigars and e-cigarettes. This includes smoking in the toilet area and within 5 meters of the doorways and eating areas.
All our accommodation providers operate non-smoking rooms and facilities, although there may be provision for smoking in a Designated Outdoor Smoking Area (DOSA). Please make your enquiry direct to the accommodation provider when you arrive as to the location of the DOSA.
If you would like to smoke while travelling with us you may do so when the train stops for morning tea, lunches etc. Please talk to your friendly driver about the timing and where you can go to smoke at the specific stop.
Please note that we take the comfort and safety of our passengers seriously, passengers found smoking on the train may be asked disembark the train and leave the tour. In the event that you are removed from the tour there are no refunds available for the unused portion of your tour package.
The Savannahlander follows the same route as the Kuranda Scenic Railway to Kuranda so you’ll be on familiar territory if you do both trips. Of course, the Savannahlander goes a lot further than Kuranda! The Savannahlander only stops briefly in Kuranda so you may wish to visit Kuranda on the Kuranda Scenic Railway and have a good look around. It will also give you a chance to catch the Skyrail cableway from Kuranda to Cairns.
No, once the Savannahlander passes Kuranda on the first day it is the only regular traffic on the line. We do sometimes pass work trains but this is rare.
The Savannahlander is a open-plan railmotor which means that you are in a carriage that has many seats. As a rule the only seats that are allocated is the drivers seat, the 2nd drivers seat (both of which have some regulatory conditions attached before you may sit there) and the front row of seats of the railmotor.
Seating is nominated based on the operational requirements of the day. Please follow your Drivers direction.
On most trips, the first row of seats is generally reserved as a “rotation” seating and you are welcome to come forward from any seating position and sit up the front for a short period of time. Whilst there you can talk to the drivers or take photos and videos through the front window.
The seats themselves are covered and padded. You can reverse most seats so that a group of 4 may sit facing each other (2 travelling forward facing and 2 travelling rearward facing). If it’s your preference, in the warmer months you may feel more comfortable if you bring a towel to sit on.
PLEASE NOTE: Many people join the Savannahlander from various stations along the 4 day journey. Seats and seating places are NOT kept between days or stops and we hope and expect all our wonderful passengers to manage their seating placements themselves.
ABOUT THE SAVANNAHLANDER
The Savannahlander is operated by a private company, Cairns Kuranda Steam, on behalf of the Queensland Government.
The line is maintained by Queensland Rail.
There is a track gang and a bridge gang based in Mareeba.
The railway line that the Savannahlander travels over has a low posted speed limit so it travels at a sedate pace. This can vary between 25 and 60 kph.
The Savannahlander departs from Cairns Station, in Cairns Central Shopping Centre, at 6.30 am Wednesday. Passengers can join the train at any of the other stations along the route including Freshwater, Kuranda and Mareeba. If you would like to join the train at a station other than Cairns just let us know before departure.
No, the Savannahlander railmotor units are not air-conditioned. You can open the windows though! Most of the accommodation Savannahlander passengers stay in is air conditioned.
We are happy to accept payment via alternative methods to the ones listed on our invoice. Payment via credit card (please use the link on your invoice) or direct debit to our account attracts no additional costs to our customers. If using alternative methods you will need to add an amount to your invoice total to cover the additional fees. Failing to add this amount will cause an underpayment of your invoice.
Our SWIFT code for overseas payments is WPACAU2S. If your sending bank requires 11 characters, use WPACAU2SXXX. The bank name is WESTPAC and address is Shop 117 Cairns Central Shop CTR, Cairns QLD 4870. The bank BSB is 034664 and account number is 161208. Please add $35 AUD to your invoice total if paying via this method.
Please note that in the event that we refund you money (for example due to a cancelled trip by track closes) that it is our company policy to refund using the same method that payment was made for the invoice. When using alternative payment methods the amount refunded will be less any associated transfer fees.
The Savannahlander departs Cairns on Wednesday for 39 Weeks of the year. Typically this is from the first Wednesday in March until the last Wednesday in November, however the actual start and finish dates may change due to seasonal conditions.
Please contact us if you would like to get actual dates for your planning.
HEALTH AND SAFETY
The Savannahlander has passengers who travel with us from a wide variety of backgrounds and personal circumstances. As a company we firmly believe that this great region and it’s attractions should be available to everyone and we work hard to make our tour as accessible as possible.
Please be aware that the Savannahlander is an outback adventure tour, and whilst we will make all efforts to make your journey with us pleasant and comfortable, you should be in a state that is fit to travel. Our drivers are happy to assist you in your needs but in the interests of all of our passengers safety we cannot provide extended care or mobility assistance to individual passengers.
In 2007 the Savannahlander rail motor units were modified to comply with the the Disability Discrimination Act.
All units have been fitted with hearing augmentation loops and one unit has been fitted with wheelchair lifts, tie down points and an accessible toilet.
If you have limited mobility please be aware that there is very little accessible accommodation available in the towns that the Savannahlander travels to and some stops that the Savannahlander makes are unsuitable for wheelchairs and walkers.
Hearing loops are available on all services.
Passengers requiring wheelchair lifts must inform us when booking as we cannot guarantee availability of the DDA compliant railmotor due to operational reasons.
