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    FREQUENTLY ASKED QUESTIONS

    • BOOKINGS
    • GENERAL LOGISTICS ON BOARD
    • ABOUT THE SAVANNAHLANDER
    • HEALTH AND SAFETY

    BOOKINGS

    DISCOUNT FARES / CONCESSIONS / FARE CLASSES

    Here is an explanation of all the fare classes. There is no segregation outside of the classes listed below (ie. there is no first or second class fares). 

    All our tour prices are based on per-person rates for twin or double share accommodation. This means the cost per person assumes two people sharing one room.

    Adult

    This is the standard full adult fare.

    Concession

    The Savannahlander values the senior citizens of our community and would like to extend a discount fare to those travelling with us holding a valid Senior’s card. Please note that we are a private operation and that as such are not obliged to extend a discount fare but do so as our way of giving something back to our community.

    We must have your concession card numbers at the time of booking. Failure to provide these details will mean that you will be invoiced a full adult fare. The concession discount cannot be applied retrospectively.

    As we invoice and require full payment prior to departure, we request that our passengers only quote the details on the following card types. Please note your concession card type and number when making your booking for each passenger as appropriate.  As such, passengers must hold a valid concession card at the date of booking not just at the date of travel.

    Passengers should have their card available to be sighted by our drivers in case it is requested as they board. The original card must be presented – photocopies will not be accepted.  Failure to present a valid card may incur an additional invoice to return their fare to the full adult rate.

    All concessions are valid for one person per card. When more than one name is on the concession card, the primary card holder (the first name) only is entitled to the concession rate.

    Valid concession card types (Please Note: these are the ONLY concession cards we are able to accept)

    • Australian Pensioners Concession Card

    Those holding a valid Australian Pensioners Concession Card issued by the federal government.

    • State Issued Seniors Card

    A Seniors Card is available to Australians aged 65 years and over.  We accept seniors cards issued by every state and territory in Australia.  Each card is issued by the states separately, please click on the appropriate image to visit your state authority.

    Business Senior Card holders are not eligible for a concession fare.

    Child

    The Savannahlander is a family friendly tour and we welcome children to travel with their appropriate parent or guardian.  We offer two main child rates being:

    1)  Children under 4 years old are free

    2)  Children between 4 years and 14 years are charged at the reduced rate listed on our tour/pricing pages

    Children over 14 years must travel on a full adult fare.

    Single Supplement 

    This is the additional cost per person for the tour package with sole occupancy of their room as the package fares are based on two people sharing a room.

    If you do not wish to incur this cost you are welcome to bring a traveling companion to share your room.

    CAR PARKING

    As with a lot of rail travel, you may be driving to your chosen departure point for your journey with us on the Savannahlander.

    The good news is that all of the stations along the route have space available for you to park a car.  

    You should note however, that whilst all care is taken and incidents are very rare, your vehicle is parked at your own risk.

    The Cairns central railway station has the provision for FREE parking for travellers on the Savannahlander.  It should be noted that Cairns Central has recently moved to “ticket-less parking” which uses cameras to read your vehicle number plates.   To access this service you should do the following:

    1. Please note your vehicle registration number on your booking form.  If you change vehicles between the time of booking and the time of travel you will need to contact our office to update the registration details.
    2. On the day please park your car as normal.
    3. When you exit the parking facility simply proceed to the exit and the gate will open for you.

    Please note- if you do not provide registration details you will need to pay at the pay-station prior to leaving the carpark.

    Please note that if you have a large vehicle, motor-home or RV that you may need to make alternate arrangements as not all parking facilities can accommodate larger vehicles.  We would advise that you visit the station prior to departure to check or make alternative arrangements.

    CAIRNS ACCOMMODATION  

    When travelling on the Savannahlander there are many options for you to stay in Cairns before and after your journey with us.  While you can search and book any form of accommodation, we have a short list here of hotels that you may like to consider.  This list is based solely on the distance from the Cairns Central railway station and customer feedback.

    Cairns Central Plaza

    The closest venue to your departure and return station, this hotel has consistently received good reviews from our guests.  It is a 4.5 star hotel immediately opposite the Cairns Central shopping centre

    Check them out at http://www.cairnscentralplaza.com.au/

    Southern Cross Apartments

    Another venue that is very close, the Southern Cross apartments have studio and 1 and 2 bedroom apartments all a short walk from the Cairns Central train station.

    Visit their website at http://www.southerncrossapartments.com/

    Please Note:  We do not have any affiliation or receive any financial reward from these hotels and we do not make any representation about the accuracy or information on the website above.  We encourage our guests to contact the venues and make their own judgements on the accommodation available and book accordingly.

    CANCELLATION POLICY

    We understand that sometimes things get in the way and we are happy to help where possible when things don’t work out for you.

    In the event of a client cancellations, a full or partial refund will be made depending on the length of time provided by the notification. Cancellations inside 14 days, and tour deposits are non refundable.

    Please refer to our Booking Conditions for the full policy.

    In the event that we cannot supply your tour (eg. is there is a Cyclone or line-closure) then we will offer to book you on another date if available or offer you a full refund including your deposit.

    Please note:  The Savannahlander operates in an outback area that is subject occasionally to natural events such as cyclones and flooding.  Our operational policies have passenger safety as the highest priority and when such events occur the service may be cancelled.  We encourage all passengers to arrange their own travel insurance as we can refund your tour fares but are unable to refund your other costs such as flights, transfers and accommodation.

    WHAT'S THE BEST TIME OF YEAR TO TRAVEL ON THE SAVANNAHLANDER?

    The Savannahlander is great all year round.

    The coolest, but busiest, time of the year is May to September. This is also our dry season. If you wish to travel in this period it’s best to book well in advance.

    Towards the beginning of the Savannahlander season is a little warm but very, very green. All the rivers are running and the country looks great.

    Towards the end of the year can be hot but it’s the storm season in the gulf and the electrical shows are spectacular

    DEPARTURE DATES / AVAILABILITY /SCHEDULES

    Availability

    Please use our availability calendar.

    Please note: that availability changes daily and even if a date is showing as available on our website it is not guaranteed until you get a confirmation from us. Please make your booking for your preferred date.

    We are unable to guarantee a booking until we have a valid booking request submitted.

    Schedule

    The train itself (The Savannahlander) departs Cairns every Wednesday morning at 6:30 am and returns to Cairns on Saturday at approximately 6:30pm.

    This means that all our tours have a fixed schedule departing as follows. Please click on the tour name for more information and to make your booking request.

    Mondays:

    Gulflander & Savannahlander via Forsayth ex-Cairns

    Tuesdays:

    Wednesdays:
    Savannah Explorer with Chillagoe Cabins
    Savannah Explorer with Chillagoe Ecolodge
    Savannah Explorer with Chillagoe Motel
    Rail Runner
    Surprise Getaway – Wednesday departure

    Thursdays:
    Etheridge Rambler
    Einasleigh Half-day tour (departing Mt Surprise)
    Einasleigh Half-day tour (departing Forsayth)

    Fridays:
    Surprise Getaway – Friday departure

    GENERAL LOGISTICS ON BOARD

    PETS, GUIDE, HEARING AND ASSISTANCE ANIMALS

    For the safety and comfort of all customers, animals are not permitted on any Savannahlander service with the exception of guide, hearing or assistance animals.

    Customers who are unable to produce sufficient evidence of their need for an assistance animal as well as evidence that the animal has been trained appropriately may be refused travel with their assistance animal.  Evidence should be presented to the driver upon arrival and your boarding will be at the discretion of the driver.

    All approved guide, hearing and assistance animals will be carried free of charge on Savannahlander services.

    Guide, hearing and assistance animals must be suitably trained to assist a person with a disability to alleviate the effect of their disability and to meet standards of hygiene and behaviour that are appropriate for an animal in a public place. Evidence documentation must be provided to confirm the animal has been suitably trained.

    An assistance animal is not a pet or an animal trained to assist people who do not have a disability (e.g. guard dog or mustering dog).

    Please note that this policy is directed at Savannahlander services only and may not include other operators (bus, other trains, aircraft etc).

    DO YOU HAVE A TOILET ON THE SAVANNAHLANDER?

    Just in case you are in a hurry – the short answer is yes!

    Each of our railmotor units has it’s own toilet which includes a mirror and hand basin in case you would like to “freshen up” along the way.  We have upgraded the original “long drop” units and now the toilet systems are similar to those found in aeroplanes.  

    For those wanting details – the toilets are a vacuum unit with a retention tank which is much better for the environment that we are passing through. Being that they are an active system, the main point to note is that if the motor is running in the unit, you can use the toilet.  If you hear silence – you had better get in touch with one of the drivers before using the toilet as they will not work without power!’

    LUGGAGE

    While the train has no practical weight limit for your luggage – you must be able to lift and carry your own luggage. This includes carrying up a flight of stairs and carrying over open ground. Please note that this is an outback tour and that paved areas are the exception rather than the rule (ie. wheeled bags are not an acceptable alternative to carrying your luggage).

    Generally we ask our passengers to limit their luggage to one piece (approx 10Kg) plus a smaller carry-on bag (ie. handbag).

    Leaving luggage:  If you are making the Savannahlander part of a larger trip, you are welcome to leave some bags locked on the train each night. You may want to take a smaller overnight bag for each nightly stop. and your bags are accessible throughout the journey.

    Please note that while all care will be taken, we cannot accept responsibly for any items left in the railmotors.

    SMOKING

    The Savannahlander is strictly a non-smoking service for all types of cigarettes, cigars and e-cigarettes.  This includes smoking in the toilet area and within 5 meters of the doorways and eating areas.

    All our accommodation providers operate non-smoking rooms and facilities, although there may be provision for smoking in a Designated Outdoor Smoking Area (DOSA).  Please make your enquiry direct to the accommodation provider when you arrive as to the location of the DOSA.

    If you would like to smoke while travelling with us you may do so when the train stops for morning tea, lunches etc.  Please talk to your friendly driver about the timing and where you can go to smoke at the specific stop.

    Please note that we take the comfort and safety of our passengers seriously, passengers found smoking on the train may be asked disembark the train and leave the tour.  In the event that you are removed from the tour there are no refunds available for the unused portion of your tour package.

    WHILE I’M IN CAIRNS SHOULD I GO ON THE KURANDA SCENIC RAILWAY TOO?

    The Savannahlander follows the same route as the Kuranda Scenic Railway to Kuranda so you’ll be on familiar territory if you do both trips. Of course, the Savannahlander goes a lot further than Kuranda! The Savannahlander only stops briefly in Kuranda so you may wish to visit Kuranda on the Kuranda Scenic Railway and have a good look around. It will also give you a chance to catch the Skyrail cableway from Kuranda to Cairns.

    WILL WE SEE MANY OTHER TRAINS?

    No, once the Savannahlander passes Kuranda on the first day it is the only regular traffic on the line. We do sometimes pass work trains but this is rare.

    CAN I RESERVE A SEAT OR CHOOSE A SEAT OPTION?

    The Savannahlander is a open-plan railmotor which means that you are in a carriage that has many seats.  As a rule the only seats that are allocated are the drivers seat and the 2nd drivers seat (both of which have regulatory conditions attached before you may sit there), and the front row of seats of the railmotor.

    Seating is nominated based on the operational requirements of the day. Please follow your Drivers direction.

    On most trips, the first row of seats is generally reserved as a “rotation” seating and you are welcome to come forward from any seating position and sit up the front for a short period of time.  Whilst there you can talk to the drivers or take photos and videos through the front window.

    The seats themselves are covered and padded.  You can reverse most seats so that a group of 4 may sit facing each other (2 travelling forward facing and 2 travelling rearward facing).  If it’s your preference, in the warmer months you may feel more comfortable if you bring a towel to sit on.

    PLEASE NOTE:  Many people join the Savannahlander from various stations along the 4 day journey.  Seats and seating places are NOT kept between days or stops and we hope and expect all our wonderful passengers to manage their seating placements themselves.

    ABOUT THE SAVANNAHLANDER

    IS THE SAVANNAHLANDER OPERATED BY THE GOVERNMENT?

    The Savannahlander is operated by a private company, Cairns Kuranda Steam, on behalf of the Queensland Government.

    WHO MAINTAINS THE RAILWAY LINE?

    The line is maintained by Queensland Rail.

    There is a track gang and a bridge gang based in Mareeba.

    HOW FAST DOES THE SAVANNAHLANDER TRAVEL?

    The railway line that the Savannahlander travels over has a low posted speed limit so it travels at a sedate pace. This can vary between 25 and 60 kph.

    WHICH STATION DOES THE SAVANNAHLANDER DEPART FROM?

    The Savannahlander departs from Cairns Station, in Cairns Central Shopping Centre, at 6.30 am Wednesday. Passengers can join the train at any of the other stations along the route including Freshwater, Kuranda and Mareeba. If you would like to join the train at a station other than Cairns just let us know before departure.

    IS THE SAVANNAHLANDER AIR-CONDITIONED?

    No, the Savannahlander railmotor units are not air-conditioned. You can open the windows though! Most of the accommodation Savannahlander passengers stay in is air conditioned.

    CAN I PAY USING INTERNATIONAL TRANSFER (SWIFT) OR PAYPAL ?

    We are happy to accept payment via alternative methods to the ones listed on our invoice. Payment via credit card (please use the link on your invoice) or direct debit to our account attracts no additional costs to our customers. If using alternative methods you will need to add an amount to your invoice total to cover the additional fees. Failing to add this amount will cause an underpayment of your invoice.

    Our SWIFT code for overseas payments is WPACAU2S. If your sending bank requires 11 characters, use WPACAU2SXXX. The bank name is WESTPAC and address is Shop 117 Cairns Central Shop CTR, Cairns QLD 4870. The bank BSB is 034664 and account number is 161208. Please add $35 AUD to your invoice total if paying via this method.

    Please note that in the event that we refund you money (for example due to a cancelled trip by track closes) that it is our company policy to refund using the same method that payment was made for the invoice. When using alternative payment methods the amount refunded will be less any associated transfer fees.

    WHEN DOES THE SAVANNAHLANDER RUN?

    The Savannahlander departs Cairns on Wednesday for 39 Weeks of the year.  Typically this is from the first Wednesday in March until the last Wednesday in November, however the actual start and finish dates may change due to seasonal conditions.

    Please contact us if you would like to get actual dates for your planning.

    HEALTH AND SAFETY

    FITNESS TO TRAVEL 

    The Savannahlander has passengers who travel with us from a wide variety of backgrounds and personal circumstances.  As a company we firmly believe that this great region and it’s attractions should be available to everyone and we work hard to make our tour as accessible as possible.

    Please be aware that the Savannahlander is an outback adventure tour, and whilst we will make all efforts to make your journey with us pleasant and comfortable, you should be in a state that is fit to travel.  Our drivers are happy to assist you in your needs but in the interests of all of our passengers safety we cannot provide extended care or mobility assistance to individual passengers.

    WATCH VIDEO

    ACCESSIBILITY

    In 2007 the Savannahlander rail motor units were modified to comply with the the Disability Discrimination Act.

    All units have been fitted with hearing augmentation loops and one unit has been fitted with wheelchair lifts, tie down points and an accessible toilet.

    If you have limited mobility please be aware that there is very little accessible accommodation available in the towns that the Savannahlander travels to and some stops that the Savannahlander makes are unsuitable for wheelchairs and walkers.

    Hearing loops are available on all services.

    Passengers requiring wheelchair lifts must inform us when booking as we cannot guarantee availability of the DDA compliant railmotor due to operational reasons.

    VIEW GALLERY

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    CONTACT US





      1800 793 848

      Phone (Outside Australia): +61 7 4053 6848
      ABN: 49 997 390 112 (Cairns Kuranda Steam Limited Partnership)
      Email: info@savannahlander.com.au
      Snail Mail: The Savannahlander, PO Box 386 North Cairns, QLD, 4870
      Office Hours: 9am to 2pm Monday to Friday

      TRAVEL AGENT PORTAL

       

      BOOKING TERMS AND CONDITIONS

       

      LOCAL LOOP

       

       

       

       

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      In the spirit of reconciliation The Savannahlander would like to acknowledge the Traditional custodians of Country on which the Savannahlander travels through including the Yidinji, Yirrganydji, Djabuguy, Muluridji, Mbabarum, Djungan, Wakaman and Ewamian peoples. We recognise their continuing connection to Country and their role in caring for and maintaining country over thousands of years. We pay our respects to Elders past, present and emerging

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      Terms and Conditions

       

      Prices and Conditions

      Any verbal quote given is only an estimate of the price at the time of enquiry, which will be subject to change until confirmation of your reservation by us.

      Prices listed are in Australian Dollars (AU$) and are inclusive of GST. Prices are current at the time of publication and are subject to change without notice.

      All prices, conditions and information regarding your travel should be checked prior to making a booking. Specific fare conditions may apply and these can be viewed in our Fare Types or they will be noted on the fare advertising information.

      Concession prices: The Savannahlander offers concessions and discounts to a range of customer types. Please view our Discounted Fares page for details.  All Concession numbers for concession fares MUST BE QUOTED AT THE TIME OF BOOKING – once the invoices have been issued for your tour package we cannot apply concession rates retrospectively.

       

      Deposits and Booking Orders

      There is a non-refundable deposit of $150 per person for all tours.  (this does not include rail-fare only bookings).  In the event that we cannot supply your requested tour the deposit will be refunded in full, however for any re-bookings or cancellations the deposit will be forfeited.  This includes changes to existing bookings if new dates become available through the course of the year.

      Upon confirmation of your tour you will be sent an invoice for the balance of your tour and full payment is due 30 days prior to travel.

      Bookings will be processed strictly on the basis that they are received with a completed deposit.

      Amendments, Cancellation and Refunds

      Full payment for your tour is due 30 days prior to travel. We offer a full refund (less your deposit) for cancellations made greater than 14 days prior to departure.  All cancellations made with 14 days or less notice from the date of departure will not be refunded.

      We reserve the right to change or cancel your booking in accordance with operating requirements or due to circumstances beyond our control. We are not responsible for costs of any other travel arrangements affected by changes to or cancellation of your booking.

      Without limitation, we will not be responsible if the Product is not available due to force majeure, including but not limited to, civil unrest, health risk, closure of airports/ports etc, industrial disputes, terrorist activity, adverse weather conditions etc.​

      Coronavirus Related Cancellations

      If you are unable to travel due to coronavirus related travel restrictions we will refund your payment and deposit in full with the following conditions:

      1. Coronavirus related cancellations includes cancellations due to border closures, transport cancellations and quarantine or lockdown.
      2. Full payment for your tour is still due 30 days prior to departure unless you have made alternative arrangements with our office.
      3. Cancellations must be made 21 days prior to your departure date for a full refund of your fare and/or deposit.
      4. There are no refund for cancellations under any circumstance (covid or non-covid related) for cancellations made 14 days or less from departure.
      5. If you have a covid related reason that you cannot travel with 14 days or less notice from departure – we will approach our suppliers on your behalf with the circumstances of your cancellation and pass on any refund that they may give us in full to you. You may be asked to provide some documentation to support your claim in this case.

      Travel Insurance

      We strongly recommend travel insurance at the time of booking.

      Luggage

      While the train has no practical weight limit for your luggage – you must be able to lift and carry your own luggage.  This includes carrying up a flight of stairs and carrying over open ground.   Please note that this is an outback tour and that paved areas are the exception rather than the rule (ie. wheeled bags are not an acceptable alternative to carrying your luggage).

      Generally we ask our passengers to limit their luggage to one piece (approx 20Kg) plus a smaller carry-on bag (ie. handbag).

      Fitness to travel

      By booking with us, you acknowledge and agree that you are fit to travel independently, unless you have fully informed us of any special requirements at the time of making your booking and we have agreed to provide the special assistance to you.

      We require that all our passengers self-assess their fitness to travel -we have an online guide here at http://www.savannahlander.com.au/

      If you think that there may be an issue – please contact us.  We do have a DDA Compliant railmotor and can suggest changes to your tour that may assist with your specific needs.

      Smoking

      The Savannahlander is strictly a non-smoking service for all types of cigarettes, cigars and e-cigarettes. This includes smoking in the toilet area and within 5 meters of the doorways and eating areas.

      All our accommodation providers operate non-smoking rooms and facilities, although there may be provision for smoking in a Designated Outdoor Smoking Area (DOSA). Please make your enquiry direct to the accommodation provider when you arrive as to the location of the DOSA.

      If you would like to smoke while travelling with us you may do so when the train stops for morning tea, lunches etc. Please talk to your friendly driver about the timing and where you can go to smoke at the specific stop.

      Please note that we take the comfort and safety of our passengers seriously, passengers found smoking on the train may be asked disembark the train and leave the tour. In the event that you are removed from the tour there are no refunds available for the unused portion of your tour package.

      Disability Access, Special Assistance, Medical and Dietary Requirements

      We will try to ensure that any special requests or requirements noted at the time of booking can be met by the Savannahlander.

      Please advise any dietary requirements including diabetic, coeliac meals; allergies etc. to ensure the necessary arrangements are made before your arrival.

      Please note that all meals are catered for by third parties and while all care is taken we cannot be responsible for the meals that are served. Most providers are happy to provide alternative meals for breakfast and dinners, but morning tea and lunch selections may be more limited.

      Please also be aware that you are travelling in remote areas with limited medical access and facilities. Your care in this matter should be related to the severity of your allergic response.

      If your reaction is manageable and regarded more as an “intolerance” then you should be fine. You may want to consider bringing some appropriate snacks with you in case you cannot find a suitable morning tea or lunch option available to your needs. There is an “Esky” on the train in which you can keep things cool.

      If your allergic response is severe (such as anaphylactic shock), then you may need to consider bringing food with you for your meals. Our providers are happy to facilitate your needs in this respect but cannot provide segregated food preparation environments which may carry a risk of cross contamination. An example is that the chopping boards and utensils may have been used previously with other foodstuffs. Please contact us if you intend to do this.

      If you do have the potential for severe reactions, please advise us of the nature of your allergic reaction and access to any medications that you may have with you to treat severe reactions (ie. Epi-pen). On boarding the train please inform the drivers of your medical needs and the location of your medication so they may be able to assist in the event that you are not able to.

      The tour operates in remote areas which sometimes have limited medical access.  If you have any doubt about your medical needs please contact us prior to booking to discuss how we may assist.

      COVID-Safe travel conditions

      The safety of our staff and passengers are always of the highest priority for the Savannahlander. The following new procedures and facilities will be in effect for all travel on the Savannahlander:

      • By booking with us you agree that you have not displayed covid symptoms, are currently being tested or currently under quarantine as directed by a health official.
      • If you develop symptoms of Coronavirus prior to departure, please contact our offices as your booking may be deferred as required.
      • If you develop symptom of Coronavirus prior to departure, you agree NOT TO TRAVEL as this poses a high level of risk to our staff and passengers.
      • Boarding and exit only through the rear doors of the front carriage and forward doors of the rear unit. (with the exception of those requiring use of the DDA compliant wheelchair lift);
      • Social distancing will be encouraged;
      • Increase cleaning and sterilisation procedures during train journeys;
      • Hand washing stations will be located on each rail motor and passengers are encouraged to use them;
      • We have reduced the carrying capacity to approximately 50% to allow for social distancing in the seating pattern;
      • There will be a restriction the amount of free movement of passengers during a train journey (ie. no visiting the drivers areas);
      • We have made changes to food preparation and delivery to minimise contact;
      • Changes to luggage handling – passengers will take their bags to the unused seats adjacent to their seating for the day;
      • We will produce and maintain a “contact tracing manifest” ;
      • Face masks will be available for any persons developing a cough who will be provided a mask and required to wear them.

      Important Covid-19 Information

      Thank you for considering the Savannahlander for your next outback rail adventure. Whilst we aim to provide an amazing outback experience, we hold the safety of our staff and passengers as our primary concern. In light of the ongoing corona virus pandemic we have taken advice and risk assessed our business practices and have come to a considered position on the vaccine status of our passengers.

      In 2022 we will require all travellers on our tour packages to be double vaccinated two weeks or more before the date of travel.

      We ask for proof of vaccination one month prior to travel and your tour will be cancelled if this is not received two weeks prior to travel. In the case that your travel is cancelled at this stage no refund will be available.

      If you have any problems or concerns regarding this policy, please contact our office.

      As in previous years, you will be invoiced prior to departure and full payment will be due one month prior to travel.

      Can I leave my vehicle somewhere?

      As with a lot of rail travel, you may be driving to your chosen departure point for your journey with us on the Savannahlander.

      The good news is that all of the stations along the route have space available for you to park a car.  You should note however that while all care is taken and incidents are very rare that your vehicle is parked at your own risk.

      The Cairns central railway station has the provision for FREE parking for travellers on the Savannahlander.  It should be noted that Cairns Central has recently moved to “ticket-less parking” which uses cameras to read your vehicle number plates.   To access this service you should do the following:

      1) Please note your vehicle registration number on your booking form.  If you change vehicles between the time of booking and the time of travel you will need to contact our office to update the registration details.

      2) On the day please park your car as normal.

      3) When you exit the parking facility simply proceed to the exit and the gate will open for you.

      Please note- if you do not provide registration details you will need to pay at the pay-station prior to leaving the carpark.

      Please note that if you have a large vehicle, motor-home or RV that you may need to make alternate arrangements as not all parking facilities can accommodate larger vehicles.  We would advise that you visit the station prior to departure to check or make alternative arrangements.

       

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      Covid-Safe Measures of Partner Organisations

      This page is to explain some of the measures that have been put in place by our partner organisations.
      These are the businesses along the route of the Savannahlander where you will be booked for meals, accommodation and tours. Please observe social distancing and the direction of the staff in these venues as the measures put in place are for the safety of the staff and passengers such as yourself. In many cases these conditions are enforceable by law and breaking these rules puts our operators at risk of penalties.
      Almaden Railway Hotel
      No drinks or meals may be consumed at the bar area
      Drinks and meals may only be consumed in the designated dining area(s) and social distancing should be observed
      Re-organising or moving the tables and chairs is not permitted – if you feel this is required for your specific contact group (ie. a family group) then please discuss these requests with the staff
      Bedrock Village Caravan Park
      Our bar will not be open until further notice, however, we can supply alcoholic drinks to accompany your evening meal
      Dimbulah Historical Society
      Please adhere to social distancing markers on the platform while enjoying your refreshments
      There is hand sanitiser stations around the station for passenger use
      1.5 meter distancing in place by putting tape on the platform we will be serving afternoon tea, tea and coffee for the customers and have the chairs placed 1.5 meters away from each other

      In the museum building on the platform – there is only 2 persons permitted at any time (excluding staff). This may be extended if you are a travelling contact group such as a family with children etc.
      Mutchilba General Store
      Menu will be scones, jam & cream
      We can cater for 20 people as we have tables and chairs inside and out.
      Please be patient with lining up when entering some might have to wait outside. We will guide customers to seating arrangements

      TERMS AND CONDITIONS

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