Prices and Conditions
Any verbal quote given is only an estimate of the price at the time of enquiry, which will be subject to change until confirmation of your reservation by us.
Prices listed are in Australian Dollars (AU$) and are inclusive of GST. Prices are current at the time of publication and are subject to change without notice.
All prices, conditions and information regarding your travel should be checked prior to making a booking. Specific fare conditions may apply and these can be viewed in our Fare Types or they will be noted on the fare advertising information.
Concession fares: The Savannahlander offers concessions and discounts to a range of customer types. Please view our Discounted Fares in our FAQ’s for details. All Concession numbers for concession fares MUST BE QUOTED AT THE TIME OF BOOKING – once the invoices have been issued for your tour package we cannot apply concession rates retrospectively.
Deposits and Booking Orders
There is a non-refundable deposit for all tours. In the event that we cannot supply your requested tour the deposit will be refunded in full, however for any re-bookings or cancellations the deposit will be forfeited. This includes changes to existing bookings if new dates become available through the course of the year.
Upon confirmation of your tour you will be sent an invoice for the balance of your tour and full payment is due 45 days prior to travel.
Bookings will be processed strictly on the basis that they are received with a completed deposit.
Amendments, Cancellation and Refunds
Full payment for your tour is due 45 days prior to travel. We offer a full refund (less your deposit) for cancellations made greater than 30 days prior to departure. Cancellations made between 30 and 15 days may be eligible for a 50% refund. ALL cancellations made with 14 days or less notice from the date of departure will not be refunded. Travel insurance is highly recommended.
We reserve the right to change or cancel your booking in accordance with operating requirements or due to circumstances beyond our control. We are not responsible for costs of any other travel arrangements affected by changes to or cancellation of your booking.
Without limitation, we will not be responsible if the Product is not available due to force majeure, including but not limited to, civil unrest, health risk, closure of airports/ports etc, industrial disputes, terrorist activity, adverse weather conditions etc.
We strongly recommend travel insurance at the time of booking.
While the train has no practical weight limit for your luggage – you must be able to lift and carry your own luggage. This includes carrying up a flight of stairs and carrying over open ground. Please note that this is an outback tour and that paved areas are the exception rather than the rule (ie. wheeled bags are not an acceptable alternative to carrying your luggage).
Generally we ask our passengers to limit their luggage to one piece (approx 10Kg) plus a smaller carry-on bag (ie. handbag).
Fitness to travel
By booking with us, you acknowledge and agree that you are fit to travel independently, unless you have fully informed us of any special requirements at the time of making your booking and we have agreed to provide the special assistance to you.
We require that all our passengers self-assess their fitness to travel – you can self-assess your travel fitness by ensuring that you can:
- Walk 200 metres unaided over open ground
- Ascend and descend a flight of stairs unaided
- Ascend and descend a 4 step ladder
- Carry your own luggage
The Chillagoe Caves tour includes a number of steep ramps and stairs – about 385 steps in total. There are low overhangs that require visitors to walk crouched for several metres at a time.
If you are wanting to do the tour of the Undara Lava tubes you should be able to negotiate around 300 steps. These are properly constructed and include landings.
If you think that there may be an issue – please contact us. We do have a DDA Compliant railmotor and can suggest changes to your tour that may assist with your specific needs.
The Savannahlander is strictly a non-smoking service for all types of cigarettes, cigars, e-cigarettes and vapes. This includes smoking in the toilet area and within 5 meters of the doorways and eating areas.
All our accommodation providers operate non-smoking rooms and facilities, although there may be provision for smoking in a Designated Outdoor Smoking Area (DOSA). Please make your enquiry direct to the accommodation provider when you arrive as to the location of the DOSA.
If you would like to smoke while travelling with us you may do so when the train stops for morning tea, lunches etc. Please talk to your friendly driver about the timing and where you can go to smoke at the specific stop.
Please note that we take the comfort and safety of our passengers seriously, passengers found smoking on the train may be asked disembark the train and leave the tour. In the event that you are removed from the tour there are no refunds available for the unused portion of your tour package.
Medical and Dietary Requirements
We will try to ensure that any special requests or requirements noted at the time of booking can be met by the Savannahlander.
For passengers travelling with devices such as a CPAP machine that require 240v power supply we recommend that you travel with double-adaptors (or power boards) and a short extension lead as we cannot guarantee the proximity and availability of power points to the bed in each room. Your CPAP machine should travel with you as hand luggage.
Please advise us of any dietary requirements at the time of booking including diabetic, coeliac meals; allergies etc. to ensure the necessary arrangements are made before your arrival. Late changes cannot be guaranteed.
IMPORTANT: We, where possible, accommodate medically required diets, religious beliefs, and lifestyle choices (e.g., vegetarian), but cannot cater to personal tastes and preferences.
Please note that all meals are catered for by third parties and whilst all care is taken we cannot be responsible for the meals that are served. Most providers are happy to provide alternative meals for breakfast and dinners, but morning tea and lunch selections may be more limited.
You may want to consider bringing some appropriate snacks with you in case you cannot find a suitable morning tea or lunch option available to your needs. There is an “Esky” on the train in which you can keep things cool.
Please also be aware that you are travelling in remote areas with limited medical access and facilities. Your care in this matter should be related to the severity of any allergic response you may be susceptible to.
If your allergic response is severe (such as anaphylactic shock), then you may need to consider bringing food with you for your meals. Our providers are happy to facilitate your needs in this respect but cannot provide segregated food preparation environments which may carry a risk of cross contamination. An example is that the chopping boards and utensils may have been used previously with other foodstuffs. Please contact us if you intend to do this.
If you do have the potential for severe reactions, please advise us of the nature of your allergic reaction and access to any medications that you may have with you to treat severe reactions (ie. Epi-pen). On boarding the train please inform the drivers of your medical needs and the location of your medication so they may be able to assist in the event that you are not able to.
If you have any doubt about your medical needs please contact us prior to booking to discuss how we may assist
Disability Access and Special Assistance
If you have limited mobility please be aware that there is very little accessible accommodation available in the towns that the Savannahlander travels to. Some stops that the Savannahlander makes are also unsuitable for wheelchairs and walkers.
Please provide us with details of your requirements at the time of booking so that we can confirm that the tour is suitable, and that we can accommodate your needs.
Passengers requiring wheelchair lifts must inform us when booking as we cannot gurantee availability of the DDA compliant railmotor due to operational requirements.