Agent Portal
Welcome to the Savannahlander Agent Portal. Please ensure you have taken the opportunity to read the information provided below as this will answer a lot of commonly asked questions.
Please also refer to the booking terms and conditions.
Conditions for commissionable rates
The Savannahlander would like to offer agents a commissionable rate for packages that you would like to sell. This is provided on the understanding:
- That you as the agent sell the package and service the client. All information on tours, dates, locations and packages are on our website and we would appreciate your time to familiarise yourself with our product.
- We are happy to assist by phone or email with queries, but please understand that if our staff are required to excessive spend time providing information that is on the website that we reserve the option to withhold the commission on that sale.
- We would like to work with you, but please remember that your customers are your responsibility. If your client contacts us directly we have no way of knowing that they are your customer and we may sell to them directly. Of course if we are aware that they are an existing customer with you we will refer them back to you.
- ALL bookings for agents should be made through our website. We will endeavour to process your request as soon as possible and email you back with a confirmation or availability status.
- A deposit is required for all booking requests and we are unable to provide confirmations without making a booking. This deposit is not refundable in the event of cancellation or changes to your tour package. We understand that you may be working with other services and managing your clients, but due to the large number of speculative bookings made in the past we are unable to take a booking without a deposit.
- Please note that for package bookings that we are working with multiple suppliers in remote outback regions. Rarely can we provide immediate confirmation. You are welcome to email us to check, but we will work as quickly as possible and contact you as soon as we have a confirmation.
How to book
Booking for your clients is simple – just use the normal retail website. When you have selected your chosen tour (or tours) you can then use the “Checkout” to finalise the details of your booking. Use your name and email as the primary contact and then just add your client names in the passenger list.
Please note: There is some additional fields in the booking form that allow you to enter the agency details and also some mobile numbers for passenger contact. These will only be used in an emergency (ie. for issues during or immediately prior to the tour). We will also endeavor to keep you as their agent informed and consult with you where possible.
Invoices will be issued after the booking is confirmed. As per the booking terms and conditions, the balance is due 45 days prior to travel
Availability
Cobbold Gorge does not operate in March and November. Gulflander tours via Forsayth are not operating in these months. All tours that normally include Cobbold Gorge will be accommodated in Forsayth and their package price will be reduced (and your commission accordingly).
We would advise that you do NOT book other tours or services for your clients without an email confirmation of that booking first.
Commissionable Rates
The Savannahlander would like to offer agents a commissionable rate of 10% for packages that you would like to sell. Please note that there is NO COMMISSION on the single supplement surcharge, as this is simply a surcharge that is passed to us from our providers.
Discount Fares (Concession rates)
The Savannahlander is a private business that operates on the Queensland Rail network. As such we may choose to offer discount fares and concessions but that we are not bound to do so. The Savannahlander provides a seniors concession rate to valid concession card holders for fares booked directly through our office.
We do not offer a concession in addition to the agent commission rates.
You are welcome of course to give discounts or concessions as you see applicable with your retail pricing.
2024 Rates / Pricing
| 2024 Pricing | |||
|---|---|---|---|
| Tour Package | Retail (Gross) | Agent (Nett) | Sole Occupant Charge |
| Rail Runner | $1270 | $1143 | $420 |
| Explorer with Chillagoe Cabins | $1740 | $1566 | $450 |
| Explorer with Chillagoe Ecolodgoe | $1710 | $1539 | $410 |
| Explorer with Chillagoe Motel | $1630 | $1467 | $470 |
| Outback Experience with Chillagoe Cabins | $1480 | $1332 | $390 |
| Outback Experience with Chillagoe Ecolodge | $1460 | $1314 | $350 |
| Outback Experience with Chillagoe Motel | $1370 | $1233 | $410 |
| Outback Experience with Almaden | $1310 | $1179 | $400 |
| Gulf/Sav via Forsayth | $2020 | $1818 | $390 |
| Gulf/Sav via Croydon | $2020 | $1818 | $510 |
| Gulf/Sav Rail Only | $1840 | $1656 | $500 |
| Etheridge Rambler | $775 | $698 | $170 |
| Surprise Getaway - Wednesday | $540 | $486 | $190 |
| Surprise Getaway - Friday | $520 | $468 | $170 |
| Upgrade Options (non-commissionable) | |||
| Chillagoe Cabins (for Rail Runner and Surprise Getaway-Wed packages) | $170 | ||
| Chillagoe Eco Lodge (for Rail Runner and Surprise Getaway-Wed packages) | $150 | ||
| Chillagoe Motel (for Rail Runner and Surprise Getaway-Wed packages) | $70 | ||
| Undara Lodge Upgrade (for packages which already include an Undara Lava Tubes tour) | $180 | $40 | |
| Undara Lava Tubes Tour (for Rail Runner and Surprise Getaway-Fri packages) | $90 | ||
2025 Rates / Pricing
| 2025 Agent Pricing | |||
|---|---|---|---|
| Tour Package | Retail (Gross) | Agent (Nett) | Sole Occupant Charge |
| Rail Runner | $1360 | $1224 | $360 |
| Explorer with Chillagoe Cabins | $1840 | $1656 | $390 |
| Explorer with Chillagoe Ecolodgoe | $1790 | $1611 | $350 |
| Explorer with Chillagoe Motel | $1710 | $1539 | $410 |
| Outback Experience with Chillagoe Cabins | $1660 | $1494 | $310 |
| Outback Experience with Chillagoe Ecolodge | $1610 | $1449 | $260 |
| Outback Experience with Chillagoe Motel | $1530 | $1377 | $330 |
| Outback Experience with Almaden | $1460 | $1314 | $300 |
| Etheridge Express | $790 | $711 | $170 |
| Surprise Getaway - Wednesday | $560 | $504 | $190 |
| Surprise Getaway - Friday | $550 | $495 | $190 |
| Undara Getaway (Friday) | $830 | $747 | $300 |
| Upgrade Options (non-commissionable) | |||
| Chillagoe Cabins (for Rail Runner and Surprise Getaway-Wed packages) | $200 | ||
| Chillagoe Eco Lodge (for Rail Runner and Surprise Getaway-Wed packages) | $150 | ||
| Chillagoe Motel (for Rail Runner and Surprise Getaway-Wed packages) | $80 | ||
| Undara Lodge Upgrade (for packages which already include an Undara Lava Tubes tour) * child upgrade cost additional | $160 | $40 | |
| Undara Lava Tubes Tour (for Rail Runner and Surprise Getaway-Fri packages) | $77 | ||
